Define one or more sets of root causes for case management.
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Select Operations > Case Management.
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Select the case for which to define root causes, and then click the Root Causes tab.
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Specify the required information.
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Click Submit.
Define one or more sets of root causes for case management.
Select Operations > Case Management.
Select the case for which to define root causes, and then click the Root Causes tab.
Specify the required information.
Click Submit.