Understanding customer invoice generation - HxGN EAM - 12.0.1 - Help - Hexagon

HxGN EAM Help

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English
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HxGN EAM
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HxGN EAM Version
12.0.1

When you generate a customer invoice, the system retrieves the charge records generated by the customer charge process and then creates customer invoices displaying the Total Price for each work order. See Understanding the calculation of customer charges.

See the following list for additional information on the manner in which the system generates customer invoices:

  • The system retrieves all customer charges and fixed charges for a customer contract.

  • The system then generates the sum of the Total Price for the customer(s) based on the criteria specified on the Generate Invoices popup or the work order specified on the Create Invoice for WO popup.

  • The system changes the status of all work orders on the Approve Customer Charges form to Invoiced.

  • The system generates a separate invoice for each customer.

    • If a single customer is referenced on more than one customer contract and the customer contracts are in different organizations, the system generates separate invoices for each of the customer contract organizations.

    • The system also enables you to generate invoices for customers that have been marked as Out of Service.