Define alerts to trigger e-mails when records are identified that cause an alert.
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Select Administration > Setup > Alert Management.
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Select the alert for which to create an e-mail alert, and then click the E-mail Alerts tab.
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Click Add Record.
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Specify this information:
E-mail Template - Specify the e-mail template to send.
Delay Between Alerts - Specify the numerical amount of time between e-mail alerts for a specific grid key, and then select the delay UOM, or unit of time to delay between alerts. For example, enter 2, and then select Hours to allow 2 hour delays between the e-mail alerts.
When the system analyzes delay periods, it uses Grid Key Field 1 and Grid Key Field 2 on the Record View and History pages of the Alerts form to determine if a grid result will get the delay specified. If it is determined that a grid result will get the delay, then the system does not produce the alert if the time between the last alert and the current time is within the delay criteria.
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Click Submit.
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Users may create multiple e-mail alerts for a single alert management record. The system sends multiple e-mails for each grid result meeting the specified alert criteria.
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To activate e-mail alerts, enable the MAIL driver on the Job Setup form, and then enter the correct values for the e-mail install parameters.