Viewing initiated e-mails for Messenger - HxGN EAM - 12.0.1 - Help - Hexagon

HxGN EAM Help

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English
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HxGN EAM
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HxGN EAM Version
12.0.1

View records of all e-mails that have been initiated from database events to ensure proper delivery and to troubleshoot problems with Messenger. All sent messages are shown, including those that encountered error messages.

  1. Select Administration > E-mail Messenger > E-mail Viewer.

  2. Select the record for which to view the initiated e-mail.

  3. View the following information regarding the e-mail record:

    • Date - The date the e-mail was initiated is shown.

    • E-mail Record - A code identifying the e-mail record is shown.

    • E-mail Template - The e-mail template is shown.

    • Recipients - The list of e-mail recipients is shown.

    • E-mail Error - Indicates that an error occurred while sending the e-mail.

    • E-mail Error Count - Indicates the number of e-mail errors.

    • E-mail Sent - Indicates the e-mail was successfully sent.

    • E-mail Body - The composed message is shown.

    • E-mail Error Message - The error that the e-mail message encountered is shown.

    • Push Notification Error Count - The number of failed send push notification attempts.

    • Push Notification Error Message - The error message for the failed send push notification attempt.

  4. Optionally, click Notification Failures to view notifications of failed e-mail transactions.