Add, edit, or delete questions on a customer survey.
To add a question to a customer survey:
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Select Operations > Customer Surveys.
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Select the customer survey for which to add questions, and then click the Questions tab.
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Click Add Question.
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Specify a description of the question.
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Specify this information:
Sequence - Specify the sequential order the question will display in the customer survey.
Type - Specify the question type, such as Check box or Radio Button.
Question Text - Specify the text for the question. This is the actual question text the users will see.
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Select the Out of Service check box to prevent the question from displaying in the customer survey.
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Click Submit.
A Question Code is assigned to identify the question.