Book hours for service requests to track the number of hours spent performing work associated with the service request.
All hours booked for a service request are recorded on the work order associated
with the service request.
To book hours for service requests:
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Select Work > Service Requests.
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Select the request for which to book hours, and then click the Book Hours tab.
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Click Add Labor.
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Specify this information:
Person - Specify the person performing the work for the service request.
Department - Specify the department where the work for the service request was performed.
Trade - Specify the trade that performed the work.
Date Worked - Specify the date on which the work was performed for the service request.
Type of Hours - Select the type of hours worked (e.g., normal rate, overtime rate, etc.).
Hours Worked - Specify the number of hours spent performing the work for the service request.
To quickly enter information when booking hours for a service request, click the
row containing the personnel assignment for which to book hours. Person, Date Worked, and Activity-Trade are automatically populated. Modify the information as necessary.
Start Time/End Time - Specify the scheduled start time and end time of the work for the service request. If the end time will span beyond midnight, two booked labor records will be created.
The WOBKMIDN organization option must be set to Yes to book labor across midnight.
Contact your system administrator for more information.
Activity-Trade - Select the activity-trade performing the work for the service request.
Rate - Specify or modify the hourly pay rate for the employee or trade performing the work. If you defined a trade rate for the select employee or trade, Rate is automatically populated with the appropriate hourly rate.
If you defined a trade rate for the selected Employee, Rate is populated with the employee trade rate. However, if you did not define trade rates for the selected Employee, Rate is populated with the trade rate defined for the selected Trade.
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Click Submit.
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Repeat these steps as necessary to book any additional hours against the work order activity for the service request.