View the progress of a customer request or work order.
To view the event log:
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Select Operations > Call Center > Call Center.
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Select the customer request for which to view the event log, and then click the Record View tab.
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Click Event Log.
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Click Add Event.
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Specify this information:
Date/Time - Enter a date and time for the event.
Event Log Type - Select a type for the event.
From Value - Enter a value.
To Value - Enter a value.
From Value and To Value are highly configurable and may represent any value of your choice, for example, From Value could represent the email address of a sender, and To Value could represent the email address of the recipient, etc.
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Click Close. The system automatically populates User and Field.