Description
Dispatch individual employees or a crew of employees to activities for an open work order at a specific location on a map.
Dispatch or assign work order activities to the work queue of an employee/crew of employees geographically closest to the work site for immediate start. This process of placing work into an employee or crew's work queue is called dispatching.
Employees and crew supervisors manage their queue of work assignments based on work order priority, criticality, or by other means of prioritization. However, dispatched work order activities is work intended to start immediately as the dispatcher views a map of the work site, and then based on a set of qualifications and requirements for the work to be completed, selects employees available, qualified, and geographically closest to the area of the work site.
When crews with specific qualifications to complete the required work are unavailable, dispatchers create temporary or permanent crews by selecting individual, qualified employees, available and in the area at the time of dispatch.
A single work order activity can be dispatched to any number of employees and/or crews.
Although this screen is optimized for GIS map use, GIS is not required to access
the features on this screen.