Entering customer requests - HxGN EAM - 12.0.1 - Help - Hexagon

HxGN EAM Help

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English
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HxGN EAM
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HxGN EAM Version
12.0.1

To enter customer requests:

  1. Select Operations > Call Center > Call Center.

  2. Click New Record.

  3. Specify this information:

    Organization - Specify the organization of the request.

    Status - Select the status for the request.

    Source - Select the request source.

    Type - Select the request type.

    Class - Specify the class for the request linked to the work order from the service code.

    Assigned To - Specify the Call Center employee assigned to the request.

  4. Click Save Record.

See Viewing customer requests for work orders.