To enter customer requests:
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Select Operations > Call Center > Call Center.
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Click New Record.
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Specify this information:
Organization - Specify the organization of the request.
Status - Select the status for the request.
Source - Select the request source.
Type - Select the request type.
Class - Specify the class for the request linked to the work order from the service code.
Assigned To - Specify the Call Center employee assigned to the request.
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Click Save Record.