The call center modules handles incoming customer requests for action, information, or comments. Use the call center module to query a knowledge base for information to help customers, or to facilitate the search process; search a GIS map to retrieve equipment for a work order; create a new work order; link a request to an existing work order; or record customer comments.
This modules easily facilitates the call taker's need for speed. Sections of the main Call Center form can be expanded or collapsed, with minimal need to open additional forms.