Two versions of each workflow template are delivered.
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A master workflow template with the prefix MSR that cannot be used in the system and is supplied only for reference.
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An editable copy of the workflow template with the prefix HEX that customers can use and edit in their system.
The following rules must be followed when changing the HEX version of the template:
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Do not modify any existing step definitions, step classes, or their related conditions.
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You can copy the step definition, its step class, and related condition.
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You can add, remove, and reorder steps in the workflow template.
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You can provide your own prefix to the workflow template.
Workflows are configured with a set of steps that represent your business process.
Certain steps in the process are critical to the operation of that work process. These
critical steps are indicated in the work process and should only be altered within
the scope described at each step.
For details on how to configure workflow steps, see Manage workflow templates.