Workflow step password re-authentication errors - HxGN SDx - Update 63 - Administration & Configuration

Administration and Configuration of HxGN SDx

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English
Product
HxGN SDx
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Administration & Configuration
SmartPlant Foundation / SDx Version
10

Problem

You are trying to approve a workflow step and are prompted to enter your password to authenticate the approval of a workflow step, but an error occurs and you are taken back to the workflow point just before the re-authentication dialog was displayed.

Cause

The workflow step has had the workflow step re-authentication enabled for password approval of the workflow step class object. An error is displayed if:

  • You tried to use a different login to authenticate.

  • You closed the authentication window and the authorization is aborted.

Solution

When an error occurs, the approval step will not progress and you are taken back to the previous workflow point. The re-authentication window may be displayed as a new tab.

Either re-enter your correct credentials to authorize the approval of the workflow step or, if you do not have an approval role, contact your administrator for permission.

For more information on workflow step re-authentication, see Configure workflow step re-authentication.