FTR search fails when using generic keywords - HxGN SDx - Update 64 - Administration & Configuration

Administration and Configuration of HxGN SDx
Language
English
Product
HxGN SDx
Search by Category
Administration & Configuration
SmartPlant Foundation / SDx Version
10

Problem

An FTR search using generic keywords, such as test or foundation, results in an error stating "one or more errors occurred". This error can occur when the timeout period elapses prior to completion of the validation and indexing operation or the server is not responding.

Solution

The problem may be solved by increasing the timeout period for the search.

  1. Navigate to the [drive]:\Program Files (x86)\SDX\SPFFTRService folder.

  2. Open the web.config file.

  3. Search for the OdbcCommandTimeOut key.

  4. Increase the timeout period value. The default value for OdbcCommandTimeOut is 600 seconds. For example, increase the timeout period to 1000 seconds.