3D model does not load into the browser - HxGN SDx - Update 63 - Administration & Configuration

Administration and Configuration of HxGN SDx

Language
English
Product
HxGN SDx
Search by Category
Administration & Configuration
SmartPlant Foundation / SDx Version
10

Problem

A 3D model does not load into the browser. Common causes of this problem are:

  • The hardware or software does not support WebGL.

  • The Force GPU rendering settings for your device prevent the model from loading.

Solution: Make sure your hardware and software support WebGL

Open a new tab in your browser and go to https://get.webgl.org/. Use the information provided on the page to identify and correct any problems.

Solution: Change the Force GPU rendering settings for your device

When the Force GPU rendering setting is enabled, some 2D files might display incorrectly. If this occurs, you might want to turn off hardware acceleration.

Change the Force GPU rendering settings for your device:

  1. Turn on the Force GPU rendering option, typically available under Developer options.

    The location and instructions for turning the Force GPU rendering option on and off can vary depending on your device. Refer to the Help provided with your device for specific information.

  2. If the browser is Google Chrome, make sure that the Use hardware acceleration when available option in Settings is enabled:

  3. Reload the 3D model.