Unable to log on to HxGN SDx - HxGN SDx - Update 63 - Administration & Configuration

Administration and Configuration of HxGN SDx

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English
Product
HxGN SDx
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Administration & Configuration
SmartPlant Foundation / SDx Version
10

You may receive one of the following errors when you try to logon to HxGN SDx software components.

Error Message

The error message that appears when you try to log on contains the following text: "Client found response content type of 'text/html; charset=utf-8', but expected 'text/xml'. The request failed with an empty response."

Solution

On the server, open a web browser and enter the following address (or equivalent for your site) http://localhost/SSDXDEVServer/ServerRequest.asmx.
This action should produce an error screen. The Description should point to where the error is.

Possible Causes

  • Incorrect version of .NET.

  • You may need to reregister IIS with the Microsoft .NET Framework. To reregister IIS, use the following command:
    C:\WINDOWS\Microsoft.NET\Framework\version\aspnet_regiis.exe –i
    Where version is your .Net framework version.

For more information, see your IIS and .NET Framework documentation.

Error Message

The error message that appears when you try to log on contains the following text: "The RSA key container could not be opened."

Solution

If you get this error on logging in to the client, it indicates a permissions problem for the user account that is trying to access the registry key that contains the security information. The user account that is configured as the identity running your site's application pool in IIS, needs to be able to access this security key in the registry. You can perform either of the procedures below to resolve this problem.

To give access to the local user account:
aspnet_regiis -pa "NetFrameworkConfigurationKey" Local_User_Account_Name
(Run this from C:\WINDOWS\Microsoft.NET\Framework\v4.0, and substitute your actual account name for Local_User_Account_Name above)

-Or-

Set the user account to have system access to the Registry. (Normally this is only done if you are running IIS with application pools and can set up a dedicated user account for the HxGN SDx application pools).

Error Message

The HTTP 500.21-Internal Server Error message may be encountered when you try to log on or browse HxGN SDx and contains the following text:

HTTP 500.21-Internal Server Error: Handler "PageHandlerFactory-Integrated" has a bad module "ManagedPipelineHandler" in its module list.

Solution

This occurs when .NET is installed before IIS or the application role has been added after the Web Server Role. To fix this issue, open a command prompt and go to the .NET directory, for example:

%windir%\Microsoft.NET\Framework64\v4.0.30319

Open a command prompt and type the command: aspnet_regiis –iru

For more information, see your IIS and .NET Framework documentation.

Error Message

The error message appears that the system is in a Faulted State. There are many reasons for this.

Solution

Check the trace logs for more detailed error information and note the new location of the trace logs.

Error Message

The error message appears that there is an Add Error reading from the pipe.

Solution

This is a database issue as there are invalid or missing tables. Check the trace logs for more detailed information.