Markup layers do not display when clicking View Alternate (retired) - SmartPlant Foundation - SmartPlant Foundation 2020 - Help - Hexagon PPM

SmartPlant Foundation and Web Client Modified and Retired Functionality

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English (United States)
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SmartPlant Foundation
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SmartPlant Foundation / SDx Version
10

Problem

Markup layers do not display when clicking View Alternate on a file in the SmartPlant Foundation Desktop Client.

Possible Cause

This can occur if SmartPlant Markup Plus has been installed in a new location. The new path location may not be recognized by the SmartPlant Foundation Web Server.

Solution

After installing SmartPlant Markup Plus to a new location, restart Internet Information Services (IIS) or recycle the application pool to set the new path as an environment variable.