Brava! Enterprise log file errors (retired) - SmartPlant Foundation - SmartPlant Foundation 2020 - Help - Hexagon

SmartPlant Foundation and Web Client Modified and Retired Functionality

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SmartPlant Foundation / SDx Version
SmartPlant Markup Plus Version
10.0 (2019)

The following applies if you are using a version of the software before Update 33 and SmartPlant Markup Plus Server 2019 SP 1 or earlier. For the latest information, see File viewing problems.


When attempting to view a non-Hexagon file in the View and Markup page, the following errors appear:

HTML Client is ready.

The client encountered a problem with the previous view request.

For more detailed information please review the JavaScript console.

Starting ...

Common Causes

You might encounter these errors if the:

  • IGC Brava! Enterprise License Server service is not running.

  • Brava! Enterprise license has expired.

  • IP address of the application server is not authorized.

  • JRE_HOME variable is improperly set.

  • Java Development Kit is installed.

  • SSL certificates are not imported properly.

  • Connector attributes are not set properly.