The following applies if you are using a version of the software before Update 33 and SmartPlant Markup Plus Server 2019 SP 1 or earlier. For the latest information, see File viewing problems.
Problem
PDF generation fails for documents attached to a workflow.
Common Causes
You might encounter this problem if either of the following are true:
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The connector attributes are improperly set.
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An alternate rendition file type is not defined for the file type.
PDFs are only created for supported file types.
Solution 1
Refer to the following to make sure the connector attributes are properly set:
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Apache Tomcat documentation at tomcat.apache.org
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Set connector attributes to personal information exchange file (PFX) (retired)
Solution 2
Create a relationship definition between the file type and the alternate rendition file type. For more information, see Create a SPFFileTypeFileType relationship definition.