PDF generation fails for documents attached to a workflow (retired) - SmartPlant Foundation - SmartPlant Foundation 2020 - Help - Hexagon

SmartPlant Foundation and Web Client Modified and Retired Functionality

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English (United States)
Product
SmartPlant Foundation
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SmartPlant Foundation / SDx Version
10
SmartPlant Markup Plus Version
10.0 (2019)

The following applies if you are using a version of the software before Update 33 and SmartPlant Markup Plus Server 2019 SP 1 or earlier. For the latest information, see File viewing problems.

Problem

PDF generation fails for documents attached to a workflow.

Common Causes

You might encounter this problem if either of the following are true:

  1. The connector attributes are improperly set.

  2. An alternate rendition file type is not defined for the file type.

PDFs are only created for supported file types.

Solution 1

Refer to the following to make sure the connector attributes are properly set:

Solution 2

Create a relationship definition between the file type and the alternate rendition file type. For more information, see Create a SPFFileTypeFileType relationship definition.