The following applies if you are using a version of the software before Update 33 and SmartPlant Markup Plus Server 2019 SP 1 or earlier. For the latest information, see File viewing problems.
PDF generation fails for documents attached to a workflow.
You might encounter this problem if either of the following are true:
The connector attributes are improperly set.
An alternate rendition file type is not defined for the file type.
PDFs are only created for supported file types.
Refer to the following to make sure the connector attributes are properly set:
Apache Tomcat documentation at tomcat.apache.org
Create a relationship definition between the file type and the alternate rendition file type. For more information, see Create a SPFFileTypeFileType relationship definition.