Brava Server license expired error (retired) - SmartPlant Foundation - SmartPlant Foundation 2020 - Help - Hexagon

SmartPlant Foundation and Web Client Modified and Retired Functionality

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SmartPlant Foundation / SDx Version
10
SmartPlant Markup Plus Version
10.0 (2019)

The following applies if you are using a version of the software before Update 33 and SmartPlant Markup Plus Server 2019 SP 1 or earlier. For the latest information, see File viewing problems.

Check the Brava! Enterprise log file:

  1. Log on to the SmartPlant Markup Plus server as an administrator.

  2. Open the brava-enterprise-service.txt file delivered to the [installation location]\IGC\Brava! Enterprise\Brava! Server\log folder.

If the following errors appear in the file, the Brava! Enterprise license has expired:

2016-03-21T16:14:57,388-0500 [localhost-startStop-1] ERROR com.infograph.A.D - BravaServerLicenseException - Brava Server license expired.

2016-03-21T16:14:57,388-0500 [localhost-startStop-1] ERROR c.i.httpserver.SessionManager - checkVirtualPageController2 exception checking 'Win2k12Brava73', 'Win2k12Brava73/0:0:0:0:0:0:0:1', on '[IP address of your application server]', Brava Server license expired.

2016-03-21T16:14:57,388-0500 [localhost-startStop-1] ERROR c.i.b.s.markup.UpdateStampTemplate - All license servers returned errors

Do the following if using SmartPlant Markup Plus Version 2016 R1 (6.1) or earlier:

  1. Click Start > Administrative Tools > Services.

  2. Stop these services in the following order:

    1. Apache Tomcat

    2. Blazon Job Processor

    3. IGC Brava! License Server

  3. Obtain a valid Brava! Enterprise license and replace the IGCKey.lic file in the following folders:

    [installation location]\IGC\Brava! Enterprise\Brava! License

    [installation location]\IGC\Brava! Enterprise\JobProcessor

  4. Start these services in the following order:

    1. IGC Brava! License Server

    2. Blazon Job Processor

    3. Apache Tomcat

Do the following if using SmartPlant Markup Plus Version 2018 (7.0) or later:

  1. Make sure the BravaLicense folder is located here: [installation location]\Program Files\Apache Software Foundation\Tomcat 8.5\webapps.

  2. Point a browser to the licensing URL and download the IGCKey.lic file.

    SHARED Tip The licensing URL is the value of the lc.url property in the server.properties file delivered to the [installation location]\IGC\Brava! Enterprise\Brava! Server folder.

  3. Open the file and verify that the contents matches the contents of the IGCKey.lic file delivered by SmartPlant Markup Plus Server.

    Please contact customer support if you need assistance.