Brava Server license expired error (retired) - SmartPlant Foundation - SmartPlant Foundation 2020 - Help - Hexagon

The following applies if you are using a version of the software before Update 33 and SmartPlant Markup Plus Server 2019 SP 1 or earlier. For the latest information, see File viewing problems.

Check the Brava! Enterprise log file:

1. Log on to the SmartPlant Markup Plus server as an administrator.

2. Open the brava-enterprise-service.txt file delivered to the [installation location]\IGC\Brava! Enterprise\Brava! Server\log folder.

If the following errors appear in the file, the Brava! Enterprise license has expired:

2016-03-21T16:14:57,388-0500 [localhost-startStop-1] ERROR com.infograph.A.D - BravaServerLicenseException - Brava Server license expired.

2016-03-21T16:14:57,388-0500 [localhost-startStop-1] ERROR c.i.httpserver.SessionManager - checkVirtualPageController2 exception checking 'Win2k12Brava73', 'Win2k12Brava73/0:0:0:0:0:0:0:1', on '[IP address of your application server]', Brava Server license expired.

2016-03-21T16:14:57,388-0500 [localhost-startStop-1] ERROR c.i.b.s.markup.UpdateStampTemplate - All license servers returned errors

Do the following if using SmartPlant Markup Plus Version 2016 R1 (6.1) or earlier:

1. Click Start > Administrative Tools > Services.

2. Stop these services in the following order:

   1. Apache Tomcat

   2. Blazon Job Processor

   3. IGC Brava! License Server

3. Obtain a valid Brava! Enterprise license and replace the IGCKey.lic file in the following folders:

   [installation location]\IGC\Brava! Enterprise\Brava! License

   [installation location]\IGC\Brava! Enterprise\JobProcessor

4. Start these services in the following order:

   1. IGC Brava! License Server

   2. Blazon Job Processor

   3. Apache Tomcat

Do the following if using SmartPlant Markup Plus Version 2018 (7.0) or later:

1. Make sure the BravaLicense folder is located here: [installation location]\Program Files\Apache Software Foundation\Tomcat 8.5\webapps.

2. Point a browser to the licensing URL and download the IGCKey.lic file.

   The licensing URL is the value of the lc.url property in the server.properties file delivered to the [installation location]\IGC\Brava! Enterprise\Brava! Server folder.

3. Open the file and verify that the contents matches the contents of the IGCKey.lic file delivered by SmartPlant Markup Plus Server.