java.lang.NullPointerException: null error (retired) - SmartPlant Foundation - SmartPlant Foundation 2020 - Help - Hexagon

SmartPlant Foundation and Web Client Modified and Retired Functionality

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SmartPlant Foundation
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SmartPlant Foundation / SDx Version
10
SmartPlant Markup Plus Version
10.0 (2019)

The following applies if you are using a version of the software before Update 33 and SmartPlant Markup Plus Server 2019 SP 1 or earlier. For the latest information, see File viewing problems.

Check the Brava! Enterprise log file:

  1. Log on to the SmartPlant Markup Plus server as an administrator.

  2. Open the brava-enterprise-service.txt file delivered to the [installation location]\IGC\Brava! Enterprise\Brava! Server\log folder.

If the following error appears in the file, Apache Tomcat cannot locate Java Runtime Environment, or you are using the 32-bit Java Runtime Environment:

Java Null exception error: java.lang.NullPointerException: null

Check your Java options for Apache Tomcat:

  1. Log on to the SmartPlant Markup Plus server as an administrator.

  2. Click Start > Apache Tomcat [version] > Configure Tomcat.

  3. Select the Java tab.

  4. Make sure the path to Java Runtime Environment is correct.

Replace the 32-bit Java Runtime Environment with the 64-bit Java Runtime Environment:

  1. Log on to the SmartPlant Markup Plus server as an administrator.

  2. Uninstall these programs in the following order:

    1. 32-bit Java Runtime Environment

    2. Apache Tomcat

    3. SmartPlant Markup Plus Server

  3. Restart the server.

  4. Install these programs in the following order:

    1. 64-bit Java Runtime Environment

    2. Apache Tomcat

    3. SmartPlant Markup Plus Server

  5. Restart the server.