The following applies if you are using a version of the software before Update 34. For the latest information, see Configure the Graphic View Control.
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Make sure that the client computers have the prerequisite hardware and software. For more information, see SmartPlant Foundation Web Client platform recommendations.
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WebGL viewer files cannot be viewed:
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On virtual machines
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Using the Internet Explorer browser
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Depending on browser preferences and requirements, additional configuration may be required for client computers to display WebGL viewer files: