Intermittent problems viewing or printing non-Hexagon Files in the browser (retired) - SmartPlant Foundation - SmartPlant Foundation 2020 - Help - Hexagon

SmartPlant Foundation and Web Client Modified and Retired Functionality

Language
English (United States)
Product
SmartPlant Foundation
Search by Category
Help
SmartPlant Foundation / SDx Version
10
SmartPlant Markup Plus Version
10.0 (2019)

The following applies if you are using a version of the software before Update 33 and SmartPlant Markup Plus Server 2019 SP 1 or earlier. For the latest information, see File viewing problems.

Problem

Sometimes, non-Hexagon files cannot be viewed or printed. Files that open and print at one time will not do so at other times. The problem might be temporarily corrected by stopping and restarting services.

Cause

This problem can be caused by several environment-specific issues. However, a common cause is conflict with anti-virus software installed on the SmartPlant Markup Plus server.

OpenText does not support running the Brava! Job Processor service on a machine that is also running anti-virus software, because it can prevent the Brava! Job Processor service from accessing some of the folders.

If you are using a version prior to SmartPlant Markup Plus 2019 Service Pack 1, the job processor service is called Blazon Job Processor.

Solution

Do not run anti-virus software on the SmartPlant Markup Plus server. Otherwise, if anti-virus software must run on the server, modify its configuration to prevent conflicts.

Some of the following steps might have already been completed to solve problems with viewing or printing non-Hexagon files in a desktop application.

  1. Log on to the SmartPlant Markup Plus server as an administrator.

  2. Exclude the following folders from virus scanning:

    1. %systemroot%\Windows\system32\spool\PRINTERS

    2. %systemdrive%\Windows\Temp

    3. %systemdrive%\Documents And Settings\[user]\Local Settings\%Temp% or %systemdrive%\Users\[JPUSER]\Local Settings\Temp, where JPUSER is the user account being used to run the Brava! Job Processor service.

      If you are using a version prior to SmartPlant Markup Plus 2019 Service Pack 1, the job processor service is called Blazon Job Processor.

    4. [installation location]\SmartPlant\Markup\Brava! Enterprise\JobProcessor

      If you are using a version prior to SmartPlant Markup Plus 2019 Service Pack 1, the folder is: [installation location]\SmartPlant\Markup\Blazon\Blazon Enterprise\JobProcessor.

    5. C:\ProgramData\OpenText\dlcache

  3. If possible, change the output folder to [installation location]\SmartPlant\Markup\Brava Enterprise\Brava Server.

    SHARED Tip The output folder for the CSF Writer printer is set on the Filename Generation tab of the Properties dialog box for the printer.

  4. Reconfigure the output folder for the CSF Writer printer:

    1. Modify the default output folder to allow write permissions.

    2. Exclude the default output folder from virus scanning.