License Server Down Error (retired) - SmartPlant Foundation - SmartPlant Foundation 2020 - Help - Hexagon

SmartPlant Foundation and Web Client Modified and Retired Functionality

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SmartPlant Foundation / SDx Version
10
SmartPlant Markup Plus Version
10.0 (2019)

The following applies if you are using a version of the software before Update 33 and SmartPlant Markup Plus Server 2019 SP 1 or earlier. For the latest information, see File viewing problems.

Check the Brava! Enterprise log file:

  1. Log on to the SmartPlant Markup Plus server as an administrator.

  2. Open the brava-enterprise-service.txt file delivered to the [installation location]\IGC\Brava! Enterprise\Brava! Server\log folder.

If the following errors appear in the file, the IGC Brava! Enterprise License Server service is not running:

2016-03-21T16:17:21,236-0500 [localhost-startStop-1] ERROR c.i.httpserver.LicenseServers - License Server Down: [IP address of your application server]

2016-03-21T16:17:21,236-0500 [localhost-startStop-1] ERROR c.i.b.s.markup.UpdateStampTemplate - Cannot contact a License Server

Do the following to start the service:

  1. Click Start > Administrative Tools > Services.

  2. Stop these services if they are running:

    • Brava! Job Processor

      If you are using a version prior to SmartPlant Markup Plus 2019 Service Pack 1, the job processor service is called Blazon Job Processor.

    • Apache Tomcat

  3. Start these services in the following order:

    1. IGC Brava! Enterprise License Server

    2. Brava! Job Processor

      If you are using a version prior to SmartPlant Markup Plus 2019 Service Pack 1, the job processor service is called Blazon Job Processor.

    3. Apache Tomcat