License Server Down Error (retired) - SmartPlant Foundation - SmartPlant Foundation 2020 - Help - Hexagon

The following applies if you are using a version of the software before Update 33 and SmartPlant Markup Plus Server 2019 SP 1 or earlier. For the latest information, see File viewing problems.

Check the Brava! Enterprise log file:

1. Log on to the SmartPlant Markup Plus server as an administrator.

2. Open the brava-enterprise-service.txt file delivered to the [installation location]\IGC\Brava! Enterprise\Brava! Server\log folder.

If the following errors appear in the file, the IGC Brava! Enterprise License Server service is not running:

2016-03-21T16:17:21,236-0500 [localhost-startStop-1] ERROR c.i.httpserver.LicenseServers - License Server Down: [IP address of your application server]

2016-03-21T16:17:21,236-0500 [localhost-startStop-1] ERROR c.i.b.s.markup.UpdateStampTemplate - Cannot contact a License Server

Do the following to start the service:

1. Click Start > Administrative Tools > Services.

2. Stop these services if they are running:

   • Brava! Job Processor

     If you are using a version prior to SmartPlant Markup Plus 2019 Service Pack 1, the job processor service is called Blazon Job Processor.

   • Apache Tomcat

3. Start these services in the following order:

   1. IGC Brava! Enterprise License Server

   2. Brava! Job Processor

      If you are using a version prior to SmartPlant Markup Plus 2019 Service Pack 1, the job processor service is called Blazon Job Processor.

   3. Apache Tomcat