The following applies if you are using a version of the software before Update 34. For the latest information, see Configure viewing of Hexagon PPM drawings or models.
Your SmartPlant Foundation File Service application pool identity user (by default, [sitename]FileService) must be a member of the SPFUsers group on the SmartPlant Foundation File Server.
The SmartPlant Foundation File Service application pool identity user must be a domain user account if you
are not using your SmartPlant Foundation application server as your file server or if your border or reference files for drawing
files are stored on a separate server. The user of the service account under which
Remote Services runs must also be a domain user account. You can set both to the same
domain user account.
To generate WebGL viewer files, you must:
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Set the Load User Profile property to True.
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Grant local launch and activation permissions for the SPFUsers group or the File Service application pool identity user account.
Set the Load User Profile property
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Set the Load User Profile property for your file service site in IIS to True.
For more information on setting the Load User Profile property in IIS, refer to your Microsoft IIS documentation.
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Recycle all application pools for the site using SmartPlant Foundation Server Manager.
Grant local launch and activation permissions for the SPFUsers group or the File Service application pool identity user account
Permissions must be correctly set for the SPFUsers group or for the File Service application pool identity user (by default, [sitename]FileService) for every SmartPlant Foundation site on the SmartPlant Foundation File Server.
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Open Component Services, and expand Component Services > Computers.
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Right-click My Computer, and click Properties.
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Click the COM Security tab.
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In the Launch and Activation Permissions area, click Edit Default.
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Click Add.
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Type SPFUsers or the File Services application pool identity user name, and then click OK.
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Select SPFUsers or the File Services application pool identity user name.
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Check the Allow check box for the following items:
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Local Launch
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Local Activation
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Click OK, and then click OK again.