The following applies if you are using a version of the software before Update 26. For the latest information, see Additional settings and tips required for generating a PDF/CSF.
The PDF file type generation is no longer supported for the following file types from Intergraph Smart Instrumentation versions later than 2016 : .ssf, .brw, .isf, .spd. For such file types, we recommend you use Intergraph Smart Instrumentation to generate a PDF.
You can still configure PDF generation for file types of Smart Instrumentation 2016 or older versions in the Desktop Client. For more information, see Configure PDF generation with Smart Instrumentation (retired). In the Desktop Client, you can use Smart Instrumentation Title Block Component to generate PDF documents, for the above listed file types.
If PDF generation fails for the above file types of 2016 or older versions of Smart Instrumentation, perform the following troubleshooting steps to determine the source of the problem:
Confirm that Smart Instrumentation Title Block Component is installed properly on the application server.
Confirm that the special printers for PDF generation are installed on the server.
If the title block component printer is missing, you need to reinstall Smart Instrumentation Title Block Component ("updatectb.exe).
Execute the following command on the application server to test whether the application can generate PDF documents:
In the Smart Instrumentation Title Block Component, substitute your source file name and full path for obj.Name and the full path to the target folder location for the $OUTPUTFILENAME:
updatectb.exe obj.Name $OUTPUTFILENAME
Example: updatectb.exe "C:\PIDFiles\c_192.brw" "C:\PIDFiles\c_192.brw.pdf"
Confirm that the source file type is configured for PDF generation in the Desktop Client.
For information detailing the expected configuration for PDF generation of Smart Instrumentation file types in the Desktop Client, refer to Configure PDF generation with Smart Instrumentation (retired).
Confirm that the SPFRemoteServices user has logged on to the application server at least once.
Confirm that the SPFRemoteServices user on the application server has permissions to all PDF-generation-related folders on the server.
These folder locations include the title block component and temporary folders on the server. For more information on security and permissions settings, refer to Configure security on the application server.
If the Remote Service virtual directory in IIS is set to SSL, ensure that the RemoteServiceURL property has been updated to use HTTPS.
See Remote Service Settings node properties and Site Settings node properties for updating the properties.