The following applies if you are using a version of the software before Update 33 and SmartPlant Markup Plus Server 2019 SP 1 or earlier. For the latest information, see File viewing problems.
Problem
CPU usage spikes to 99% after installing SmartPlant Markup Plus Server and starting the Brava! Job Processor service.
If you are using a version prior to SmartPlant Markup Plus 2019 Service Pack 1, the
job processor service is called Blazon Job Processor.
Common Causes
This problem might occur if:
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The Blazon Queue Server URL specified in the JobProcessor.config file does not resolve, causing the Brava! Job Processor to constantly poll the Blazon Queue Server for jobs.
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SmartPlant Markup Plus Server is configured incorrectly for secure connections (SSL).
Solution 1: Test the Blazon Queue Server URL
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Log on to the SmartPlant Markup Plus server as an administrator.
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Open the JobProcessor.config file delivered to the [installation location]\SmartPlant\Markup\Brava! Enterprise\JobProcessor folder.
If you are using a version prior to SmartPlant Markup Plus 2019 Service Pack 1, the
folder is: [installation location]\SmartPlant\Markup\Blazon\Blazon Enterprise\JobProcessor.
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Copy the URL specified by the queue.url.2 property.
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Paste the URL into your web browser.
You will get a HTTP Status 404 – Not Found error if the URL does not resolve and a queue is alive message if it does resolve.
Solution 2: Ensure Apache Tomcat and SmartPlant Markup Plus Server are correctly configured for secure connections (SSL)
For instructions, see Configure SmartPlant Markup Plus Server to use SSL (retired).