File conversion (CSF/PDF) fails from SmartPlant Foundation on Chinese or Japanese client (retired) - SmartPlant Foundation - SmartPlant Foundation 2020 - Help - Hexagon

Problem

A rendition (CSF or PDF) is not generated when the user clicks Generate View Rendition or Generate Alternate Rendition on a file in the SmartPlant Foundation Desktop Client.

Solution

1. Click Start > Control Panel > System and Security > Administrative Tools > Services.

2. Stop Blazon Enterprise services:

   1. Right-click IGC Blazon Enterprise QueueServer and click Stop.

   2. Right-click IGC JobProcessor and click Stop.

3. Close Services.

4. Open the jpservice.exe and jpconsole.exe files in the [installation location]\SmartPlant\Markup\Blazon\Blazon Enterprise\JobProcessor folder.

5. Set the SuppressChildWindows value to true in each file:

   <add key="SuppressChildWindows" value="true" />

6. Save and close the jpservice.exe.config and jpconsole.exe.config files.

7. Go to Services (click Start > Control Panel > System and Security > Administrative Tools > Services) and start Blazon Enterprise services.

8. Go to the SmartPlant Markup Plus Server Status page (click Start > All Programs > Intergraph SmartPlant Markup Plus > Markup Server Status) and verify that the SmartPlant Markup Plus Server status is UP.

9. Resubmit your conversion requests in the Desktop Client.