The consolidator has to rework the technical query response if the compliance reviewer rejects the consolidated response.
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Select the Rework responses step in your To Do List.
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Click Actions > Rework Responses.
What happens when a consolidator requests additional responders?
The Append Responder workflow handles the request from a consolidator to add one or more responders to the current technical query workflow. The workflow creates a review object for the appended reviewer and adds a task in the user's To Do list.
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Select the Consolidate responses step in your To Do List.
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Click Actions > Add Responder.
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In the Add Recipients page, select the Role and User, and then click Finish.
How to identify step progress as a consolidator?
When a Prepare response step is completed, it reflects in the step progress column as a percentage. The percentage of the progress depends on the number of responders to the technical query. For example, If a technical query has two responders assigned:
Responder action |
Step progress |
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Response is started but not completed by any of the responders |
The step progress is 0. |
One of the responders completes the response |
The step progress is 50%. |
You add a new responder |
The step progress is 33.33%. (Now the number of responders is three and only one of them has completed the response) |
You reassign the Prepare Response step to a responder who has already completed the technical query |
The step progress of incoming or outgoing technical query is calculated accordingly. |
All the responders complete the prepare response task |
The step progress is completed and is shown as 100%. |