The Append Responder workflow handles the request from a consolidator to add one or
more responders to the current technical query workflow. The workflow creates a review
object for the appended reviewer and adds a task in the user's To Do list.
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Select the Consolidate responses step in your To Do List.
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Click Actions > Add Responder.
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In the Add Recipients page, select the Role and User, and then click Finish.
How to identify step progress as a consolidator?
When a Prepare response step is completed, it reflects in the step progress column
as a percentage. The percentage of the progress depends on the number of responders
to the technical query. For example, If a technical query has two responders assigned:
Responder action
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Step progress
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Response is started but not completed by any of the responders
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The step progress is 0.
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One of the responders completes the response
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The step progress is 50%.
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You add a new responder
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The step progress is 33.33%. (Now the number of responders is three and only one of
them has completed the response)
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You reassign the Prepare Response step to a responder who has already completed the
technical query
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The step progress of incoming or outgoing technical query is calculated accordingly.
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All the responders complete the prepare response task
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The step progress is completed and is shown as 100%.
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