Here are some reasons why viewing files or models might not work like you would expect:
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Files will not open if your browser blocks pop-ups.
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Any markup elements placed outside of a file's boundaries are clipped.
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A markup rendition must be available to mark up Hexagon 2D drawings and 3D models.
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You must use View Native to view non-Hexagon 3D models, including PDF files containing 3D content.
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If you view a master file, its reference files also open.