Files do not open - SmartPlant Foundation - IM Update 46 - Help - Hexagon

SmartPlant Foundation Web Client Help

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English
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SmartPlant Foundation
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SmartPlant Foundation / SDx Version
10

Problem

When you try to open a file, the following messages appear:

  • Converting deprecated markup layers

  • Encountered an unexpected error whilst executing ConvertMarkupsOntheFly, see server logs for more details. Error: Queue server operation timed out, increase BravaConversionTimeout and try again

Common Cause

You might encounter this problem when the markup conversion time taken by the queue server is longer than the default timeout.

Solution

Increase the value of the BravaConversionTimeout property under the Site Settings node in the Server Manager as required.