Error message: "Login failed: Failed login by (...). Your Single Sign-On identity is not registered with j5. Please speak to your System Administrator to request access to j5." - j5 - 28.0 - Installation & Upgrade - Hexagon PPM

j5 Installation and Upgrade

English (United States)
Search by Category
Installation & Upgrade
j5 Version

Proposed solutions:

  1. The domain user must be added as a user in j5 before you can sign in with it. You might need to add DBAuthentication temporarily as an additional authentication method in the j5 System Management Console to be able to add the user to j5 if no domain user is in j5 already.

  2. j5 is case sensitive. The domain user and the j5 username must be identical.