Support files download facility - j5 - 28.0 - Installation & Upgrade - Hexagon PPM

j5 Installation and Upgrade

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In the case of a support issue, j5 Support will often request access to certain log files and other files from the system, which are useful in diagnostics. This page automates the process of collecting these files so that they can easily be sent to j5 support.

If requested by j5 Support, please login to j5 as the system administrator, select the Server Admin -> Debug -> Support Files menu item, and choose the requested option. (This will generally be All j5 Support Files, but the other options may be useful from time to time). Your browser will then download a file named something like j5_supportfull-201705151246.tar.gz. Please send this file to the j5 Support team to aid their diagnostics and resolution of your support issue. Note that the file may sometimes be bigger than your email server allows for attachments, so you may need to work out an alternative transport mechanism.