Error Description
Fetch User from EcoSys Error: Exception::There is an error in XML document (1, 2). Inner Exception:: was not expected.
Resolution
Use the following tips to resolve the error:
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Check the launch URL from SaaS app configuration.
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Check the user account. It must not be locked.
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All admin accounts license must not be consumed.
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Password should not contain spaces in the SaaS app config screen.
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Main menu should be assigned in Ecosys.
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User should not be deactivated at Ecosys end.