Problem
You are unable to obtain a license and receive a message, such as the following:
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Unable to obtain license; no licenses available for <product tag>
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Unable to obtain license; no license is available for this version of <product tag>
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Unable to obtain license; all licenses for <product tag> are expired
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Unable to obtain license; all <product tag> licenses are in use
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Unable to obtain license; project <project name> is invalid
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Unable to obtain license; environment variable <environment variable name> is invalid
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Unable to obtain license from keystore; keystore <keystore name> is not responding
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Unable to obtain license; keystore <keystore name> is restricted. No licenses available for <product tag>
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Unable to obtain a license; no configuration loaded for user <username>
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Unable to obtain a license; configuration for user <username> must be authenticated
Cause
These messages can occur when:
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No licenses are available for a specific product tag.
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No licenses are available for a specific version of a product.
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All licenses for a product tag have expired.
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All licenses for a product tag are currently in use.
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There is a problem with a project.
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The project is set by an environment variable or by the application to a project that is not in the client configuration, and there is no fallback project specified for the configuration.
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A keystore is not responding or has a restriction on it.
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There is no configuration loaded for the user requesting a license.
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The configuration for the user requesting a license must be authenticated (the user needs to enter the correct password).
Solution
If you see any of these messages, you should talk with your licensing administrator. Tell your administrator if there is additional information in the message, such as a particular product tag or numerical code.