Connectivity issues with licensing - Intergraph Smart Licensing - Version 14.2 Update 7 - Help - Hexagon

In Smart Licensing Client, you can select Status to view information about connectivity between the client computer and Hexagon cloud services. This information can help diagnose network issues.

The available keystores are listed on this tab. Use this information to verify network connectivity to the keystores for the selected project.

If a service or keystore is down, contact your IT or license administrator, and give them the following instructions.

Troubleshoot connectivity

1. In Control Panel, select Network and Sharing Center, and make sure the computer has LAN or Wi-Fi capabilities.

2. Check the proxy settings in Windows. Smart Licensing Client uses these settings to connect to the Smart Licensing cloud services.

   For more information, see Check proxy settings on the computer in the Intergraph Smart Licensing Network Connectivity Guide.

3. If your company uses a network device to restrict web traffic, ensure that the target aliases are listed as exceptions or allowlisted.

4. Ensure that you can connect to the Smart Licensing cloud resources using an internet browser. You can do this by testing your connection to our configuration server. Access to this resource is required to load a configuration in the Smart Licensing Client, which is a prerequisite for pulling and returning licenses. This can be done by visiting the URL in any major web browser.

   • If the request returns a JSON object, you are successfully communicating with the Smart Licensing cloud resources.

   • If the request returns a corporate error page or "You do not have permission to view this directory or page" error, you may need to allowlist the proper URLs or ports for your network. Your IT department has more information about how to do this.

5. If your network is using a proxy, and you have configured Smart Licensing to use that proxy but are still unable to load a configuration or successfully resolve any resources using the Status tab in the Smart Licensing Client, the proxy might require authentication. For more information, see Update user for proxy authentication in the Intergraph Smart Licensing Network Connectivity Guide.

6. If your network is not using a proxy and you are still experiencing connectivity issues, it might help to specify a proxyType of none in the proxy.config file. For more information, see Check proxy settings on the computer in the Intergraph Smart Licensing Network Connectivity Guide.

You can access the Intergraph Smart Licensing Network Connectivity Guide from any of the following locations:

• Smart Community, from where you can download the latest version of the document.

• Help folder of the setup location. For example, [Setup Location]\ISL14.1-Update14\14.01.14.0157\Help.

• Smart Licensing client workstations. For example, C:\Program Files\Intergraph Smart Licensing\Client\Help\PDFs.