If you're encountering software issues related to licensing, there are a few places to look for more information.
Displays the current status and response times of the licensing services and keystores.
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Intergraph Smart Licensing Services - This section displays the current connectivity between the client computer and Smart Licensing services. If a service is down, click the
icon in the Status column to copy the error message or get more information.
The Software Delivery service is a download service used to deliver the latest version of the client for
you to update.
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Keystore Order for Project - This section displays the current connectivity to the keystores for the selected project.
The keystores are listed in the order that the License Client will use them when
trying to obtain a license. That order is defined by an administrator in Smart Licensing
Portal.
Displays messages about events in the software. To save a copy of the data, click Export 
. You can send this information to your license administrator for troubleshooting purposes.
Displays your user name, computer name, and device identifier as obfuscated strings (encoded
text). Click Copy to Clipboard 
to copy all of the information on this dialog box. You can send this information to your license administrator for troubleshooting purposes.
For more information, see How to find my user name, computer name, and device identifier to troubleshoot licensing.