Errors occur while trying to install Blazon Enterprise (retired) - Intergraph FreeView - Hexagon

This troubleshooting topic only applies to those installing retired SmartPlant Markup Plus versions 2019 SP 1 or prior.

Problem

Errors occur while trying to install Blazon Enterprise.

You can view the error message in the Blazon Enterprise installation log file. The name and location of this log file depends on how SmartPlant Markup Plus is installed. If installing interactively, the log file name is generated by the installer (for example, SmartPlant Markup Plus_20151016080319_0_Blazon.log) and is placed in your %temp% folder. If installing silently, the log file name and location can be specified using the -l or -log parameters.

Solution

If using a virtual machine, make sure you are logged on from the console only. To check, open Task Manager and click the Users tab. The Session value should display Console. If using a physical machine, make sure you are not using Remote Desktop, Virtual Network Computing (VNC), or any other connection method.

1. Click Start > Control Panel > Administrative Tools > Services and verify:

   1. Net.Tcp Port Sharing Service Status is Started

   2. Print Spooler Startup Type is not Disabled

2. Turn off Windows Firewall.

3. Turn off any virus scanning software.

4. Restart your computer.

5. Try to install SmartPlant Markup Plus Server again.