Users account get locked if incorrect password is entered too many times. In this case, the EcoSys administrator can unlock the user and set a new password.
There are two methods to unlock an user account.
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Setting the Login Failures to zero
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Using the action batch.
Users may lock their account if the incorrect password is entered too many times. The EcoSys administrator may unlock the ID and change the password.
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Navigate to Admin > Core Admin > Users and Security > Maintain Users.
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Click the Users tab.
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In the User Register panel, edit the Login Failure Column value back to 0.
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Click the Save icon.