In the menu tree, navigate to Smart > Administration > A.10 Base Information.
Double-click A.10.51 Email Templates.
In the Template box, type text for the name of the template.
In the Template Type box, specify the type of template.
In the Email Body Text box, type text for the e-mail body.
You can use placeholders (denoted by #) in the template body text. These placeholders are specific to the template type and are replaced with actual values in the e-mail. For more information about placeholders, see the online Help.
Here is an example e-mail template for when a user password has been changed (PSW USR CHANGED template type):
Dear #FIRST_NAME# #LAST_NAME#,
Your password has been changed. Your user name is <#USER_CODE#>, and your new password is <#PASSWORD#>.
This e-mail has been generated automatically. Please do not reply.