Error Messages: A - Intergraph Smart 3D - Troubleshooting

Intergraph Smart 3D Troubleshooting Reference

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English
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Intergraph Smart 3D
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Troubleshooting
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Troubleshooting
Smart 3D Version
11 (2016)

A Graphic View window must exist before placing a drawing view.

  • Meaning: No graphic view window exists.

  • Recovery: Add a graphic view window by selecting Window > New Window.

A Graphic View window must exist before running this command.

  • Meaning: No graphic view window exists.

  • Recovery: Add a graphic view window by selecting Window > New Window.

A job name may not contain any of the following characters /, \, :, *, ?, ", <, >, and |.

  • Meaning: An invalid value was entered into the job name field.

  • Recovery: Enter a valid name. Valid names may contain alphanumeric characters as well as some special characters with the exception of: / (backslash), \ (forward slash), : (colon), * (asterisk), ? (question mark), " (double quotation mark), < (left angle bracket), > (right angle bracket), and | (pipe symbol).

A map file could not be accessed at the specified location.

  • Meaning: This message can occur if you do not have access to the SharedContent share while trying to run the Compare Design Basis command.

  • Recovery: Ask your administrator to grant you access to the SharedContent share and to the map file (SP3DToEFWClassMap.xml) on that share that is used in the Compare Design Basis command.

A Model with the same name already exists. Please specify another name.

  • Meaning: Another model already uses this name.

  • Recovery: Enter a different name.

A problem occurred while claiming the objects in Smart 3D Foundation. Do you want to release these claims in Smart 3D now to avoid an inconsistent state?

  • Meaning: The claim operation was not successful. Objects are shown as claimed in Smart 3D, but not in Smart 3D Foundation.

  • Recovery: If you click Yes, the software calls the Release Claim command for the remaining objects in the select set. This sets the objects in the select set to as-built, whether or not they were in the as-built or not assigned to any project before the Claim command began. If you click No, the Claim command ends. The objects remain claimed in Smart 3D, but not in Smart 3D Foundation. This is an incorrect state for the objects. You will need to run the Claim command again on these objects to update their status.

A problem occurred while releasing claims on these objects in Smart 3D Foundation. Do you want to claim these objects back to the active project in Smart 3D now to avoid an inconsistent state?

  • Meaning: The release claim operation was not successful.

  • Recovery: If you click Yes, the software claims the objects in the select set back to the active project. If you click No, the Release Claim command ends.

A rule with the same name exists. Enter a different name.

  • Meaning: A layout style with the same name already exists.

  • Recovery: Enter a different name for the layout style.

A turn feature is too long, causing the length of a straight feature to be less than or equal to zero.

  • Meaning: The length of a straight feature is less than or equal to 0.

  • Recovery: Edit the turn feature projection values, or edit the sketch3D path.

A view with this name already exists. Please enter a different name.

  • Meaning: The view name you specified already exists.

  • Recovery: Enter a different name.

AE (Arrangement)/Broker that has the Querystring of elements in Model exists without a ShipDwgView

  • Meaning: This message is generated by a database integrity script that is obsolete. The ShipDwgView object is no longer used as of SmartMarine 3D version 2007. If an obsolete database integrity script was executed, it may be that the database version does not match the software version.

  • Recovery: Contact the database administrator to determine if there is a mismatch between the database version and the software version.

AE (Hulllines)/Broker that has the Querystring of elements in Model exists without a ShipDwgView

  • Meaning: This message is generated by a database integrity script that is obsolete. The ShipDwgView object is no longer used as of SmartMarine 3D version 2007. If an obsolete database integrity script was executed, it may be that the database version does not match the software version.

  • Recovery: Contact the database administrator to determine if there is a mismatch between the database version and the software version.

AE (scantling by volume)/Broker that has the Querystring of elements in Model exists without a ShipDwgView

  • Meaning: This message is generated by a database integrity script that is obsolete. The ShipDwgView object is no longer used as of SmartMarine 3D version 2007. If an obsolete database integrity script was executed, it may be that the database version does not match the software version.

  • Recovery: Contact the database administrator to determine if there is a mismatch between the database version and the software version.

AE (ShellExpansion)/Broker that has the Querystring of elements in Model exists without a ShipDwgView

  • Meaning: This message is generated by a database integrity script that is obsolete. The ShipDwgView object is no longer used as of SmartMarine 3D version 2007. If an obsolete database integrity script was executed, it may be that the database version does not match the software version.

  • Recovery: Contact the database administrator to determine if there is a mismatch between the database version and the software version.

Aborting Setup. User name and password required to proceed.

  • Meaning: The username and/or password fields were left blank. These are required fields.

  • Recovery: Enter a valid username and password combination.

Access Denied. In order to perform this operation, you must have write access to the parent Space Folder in the Workspace Explorer. Please contact your administrator.

  • Meaning: You do not have write permissions to the space folder.

  • Recovery: Make sure you have write permission to the permission group for the space folder. Also make sure the space folder's Approval Status is set to Working.

Access Denied. Please verify that user has at least READ permissions on the Catalog Database, and run this command again.

  • Meaning: You do not have read permission to the catalog database.

  • Recovery: Contact the catalog database administrator for read permissions to the catalog database.

Access Denied. Please verify that user has WRITE permission on the Model Database, and run this command again.

  • Meaning: You do not have write permission to the model database.

  • Recovery: Contact the database administrator for write permissions to the model database.

Access Denied. You do not have permission to execute this menu item.

  • Meaning: You tried to execute a menu item for which you do not have permission.

  • Recovery: Make sure you have the appropriate permissions to perform the action attempted for the selected drawing component or documents.

Active project status must be merged.

  • Meaning: This error can appear in the drawings.log. It indicates that you selected Final Publish, but the active WBS project status is set to a status other than Merged.

  • Recovery: Make sure the WBS project status is set to Merged, and try the command again.

Active project status must be merged in SP3D.

  • Meaning: This error can appear in the drawings.log. It indicates that you selected Final Publish, but the active WBS project status is set to a status other than Merged.

  • Recovery: Make sure the WBS project status is set to Merged, and try the command again.

Active WBSItem must be a project and merged.

  • Meaning: This error can appear in the drawings.log. It indicates that you selected Final Publish, but the active WBS project status is set to a status other than Merged.

  • Recovery: Make sure the WBS project status is set to Merged, and try the command again.

All manual edits have been cleared. After the next update of the drawing, labels and dimensions will be placed according to the view style. From this point on, new manual edits will continue to be remembered (until the clear command is executed again).

  • Meaning: This message appears as part of the Clear Manual Edits custom command processing in SmartSketch Drawing Editor. It indicates that the command was successful in removing all the manual edits from the selected drawing views. You must now go to the Drawings and Reports task and update the drawing for the changes to be complete.

  • Recovery: This is an informational message for the Clear Manual Edits custom command.

All occurrences of the same type and purpose with a given project must have the same setting for the Exclusive property.

  • Meaning: All WBS items in a project that have the same type and purpose must all have the Exclusive property set to True, or must all have the Exclusive property set to False. When creating or modifying a WBS item, you choose a type, purpose, and exclusive setting.

  • Recovery: Specify a different type, purpose, or exclusive setting for the WBS item.

An attempt has been made to delete a connection item. These objects are system-generated and cannot be selected and deleted directly.

  • Meaning: You have selected a weld, gasket, washer, nut, or bolt, and tried to delete it.

  • Recovery: You must delete the parent feature if you want to delete a connection item.

An error occurred during final publish operation. Please see the drawings.log file in your temp folder for more details.

  • Meaning: There is a problem with the final publish operation.

  • Recovery: Consult the Drawings.log in the temp folder for more information. You may need to contact Intergraph Support.

An error occurred during the publish operation. Please see the drawings.log file in your temp folder for more details.

  • Meaning: There is a problem with the publish operation.

  • Recovery: Consult the Drawings.log in the temp folder for more information. You may need to contact Intergraph Support.

An error occurred during the refresh operation. Please see the documents error log for more details.

  • Meaning: A problem occurred when you tried to Refresh a document.

  • Recovery: Right-click the document and select View Log to review the log file and look for problems that happened during the refresh operation.

An error occurred during the revise operation. Please see the drawings.log file in your temp folder for more details.

  • Meaning: There is a problem with the revise operation.

  • Recovery: Consult the Drawings.log in the temp folder for more information. You may need to contact Intergraph Support.

An error occurred trying to open the report. Please see the Drawings log file located in your temp folder for more details.

  • Meaning: A problem occurred while opening the report document.

  • Recovery: Consult the Drawings.log file in the temp folder for more information. Also, make sure the report is up-to-date.

An error occurred while applying the property changes. Check the SP3D error log for more information.

  • Meaning: This message indicates that an unexpected error occurred while applying the property changes.

  • Recovery: Dismiss the Properties dialog box and try the changes again. Review the SP3D error log for possible causes. Contact Intergraph Support for additional assistance.

An invalid seed file was chosen. Please choose a seed file.

  • Meaning: An invalid seed file or no seed file was selected.

  • Recovery: Select a seed file for this operation.

An invalid view style was chosen. Please choose a view style.

  • Meaning: You specified an invalid view style for this operation.

  • Recovery: Select a different view style.

An item with that name already exists. Please select a different name.

  • Meaning: An item with that name already exists.

  • Recovery: Enter a different name for the item.

Analytical model could not be exported. Check the status of permission group of the analytical model.

  • Meaning: The software cannot export the analytical model to the CIS file because the analytical model is marked as Approved or is in a permission group that does not allow writing. It is also possible that the CIS file itself is locked from write access by the operating system in some way.

  • Recovery: Try the following: Change the analytical model status to Working. Change the permission group to one that allows writing. Check the read-only status and ownership of the CIS file in the operating system.

Another part class with that name already exists. Please enter another name.

  • Meaning: An existing part class has the same name as the one you entered for the part class that you are creating.

  • Recovery: Enter a unique name for the new part class that is less than 24 characters long.

Assembly Info Rule ProgID cannot be retrieved from the support object.

  • Meaning: The software encountered a problem when creating or modifying a support assembly. The software could not find the ProgID for this assembly. This situation can happen if the program was not registered in the registry or if the program name is misspelled on the worksheet that was bulkloaded into the Catalog database. This error message could appear when you are using the Drop Standard command in the Hangers and Supports task.

  • Recovery: Review the rules and reference data worksheet that specify the assembly information rule for the standard support.

At least one drawing view (with write permission) must exist before drawing volumes may be created.

  • Meaning: There are no drawing views available, or you selected a drawing view that does not have write permission.

  • Recovery: Make sure at least one drawing view exists and it has write permission.

At least one object must be selected for hyperlink association.

  • Meaning: There were no objects selected, and you tried to insert a link.

  • Recovery: Select an object, and then click Insert > Link.

At least one volumetric drawing type must exist before drawing volumes may be created. Volumetric drawing types may be created in the Drawings and Reports environment.

  • Meaning: You are performing an operation that requires volume-based drawing components, and none were found.

  • Recovery: Go to the Drawings and Reports task and create at least one volume-based drawing component (Volume Drawings or MicroStation 3D DGN).

Attributes cannot be retrieved from hanger rule object.

  • Meaning: The software cannot read the necessary attributes from the catalog when placing a support.

  • Recovery: There is a problem in the hangers and supports catalog. For example, you may need to update the HS_Systems.xls workbook.

Authorization has been denied for this request.

  • Meaning: Failed to authorize the client and access is denied.

  • Recovery: Verify the authorization details given for the client registered to SDx. The failed object will be re-synchronized to SDx when the issue on the server side is resolved.