Failed to retrieve the transformation matrix from the symbol - Intergraph Smart 3D - Administration

Intergraph Smart 3D Troubleshooting Reference

PPMProduct
Intergraph Smart 3D
PPMCategory_custom
Administration & Configuration
Version_S3D
12.1(2019)

Meaning: Failed to retrieve or setup a transformation matrix that may have helped in defining a sketching plane for a symbol, therefore the geometry utility could not properly finish the service requested.

Recovery:

  1. Verify that all inputs are good and are not on the To Do List. Make any necessary corrections.

  2. If problem still exists, report steps taken to your support group.