Troubleshooting - HxGN LiveView - Help

HxGN PID LiveView

HxGN LiveView

I cannot open my document.

Verify that the document is available to you. Documents are generated as PDFs from HxGN PID LiveView. Consult your administrator if the server is not properly generating reports.

I cannot connect to a site or plant.

Ask your administrator to verify that the project is available to you.

I cannot connect to the server.

Verify that the tenant information is correct and that you are connected to the internet. If these are correct, you might have issues connecting to Intergraph Smart Licensing. Contact your system administrator.

I want to report a problem to Hexagon PPM.

File a Support Request using the Smart Support portal and Product LiveView for Engineering.