Browser is slow or unresponsive - HxGN Smart Build - Version 5.0 U3 (5.0.3) - Help

HxGN Smart Build Insight Help

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Problem

Browser is slow or not responding.

Cause

When you are processing a lot of data, such as large 3D models, the browser might not respond or crash if it does not have sufficient memory to process.

Solution

  1. Make sure you are using Google Chrome 64-bit version. 32-bit version is limited to approximately 3 GB of memory per process.

    How do I know if my Google Chrome is a 64- or 32-bit version?

    1. Open Google Chrome.

    2. Type chrome://settings/help in the address bar.

    Check the version details. You should see 64-bit in the version number. If the version number does not contain 64-bit, that means you have a 32-bit version.

  2. If you do not need to see everything in the model, you can choose to load only some model files when you first open the project.

    To choose which files to load when you open a project, click Load model files on the 3D controls toolbar. You can always return to the filter to load more files when you need them, or change which files load automatically.

  3. Increase your browser memory.

    Before allocating more memory, verify that your computer has a minimum of 16 GB of installed memory (RAM). Also, make sure that you are not running any other memory intensive software.

    1. Right-click the Google Chrome shortcut on your desktop.

    2. Select Properties.

      On the Shortcut tab, the Target box already contains the path to the browser executable file.

    3. At the end of the existing text in the Target box, add a space and then paste this command: --js-flags=--max-old-space-size=8192

      For example:

      If the Target box has this: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe

      Add the command at the end, like this: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe --js-flags=--max-old-space-size=8192

      You've successfully allocated 8 GB memory to your browser.