Unsupported file format - SmartPlant Foundation - Help - Hexagon PPM

SmartPlant Foundation Web Client Help

PPMProductFamily
Asset Information Management
PPMProduct
SmartPlant Foundation
PPMCategory
Help
SPFVersion_custom
2019 (10.0)
Version_SDAConnectorforTruView
(none)

Error Message

Viewing a [file format] file is not supported

For example:

Viewing a ZVF file is not supported

Common Cause

This error occurs if you try to view an unsupported file format using the View and Markup command.

Solution

If you are trying to view Smart 3D models (.zvf and .vue) or certain 2D drawings (.igr, .pid, .sma, .spe, .sha, and .zyg), you must search for an associated 3D or 2D WebGL viewer file (.binz or .vecz) to view. If a WebGL viewer file does not exist, one must be generated. For more information, see Generate WebGL viewer files.