java.lang.NullPointerException: null error - SmartPlant Foundation - Help - Hexagon PPM

SmartPlant Foundation Web Client Help

PPMProductFamily
Asset Information Management
PPMProduct
SmartPlant Foundation
PPMCategory
Help
SPFVersion_custom
2019 (10.0)
Version_SDAConnectorforTruView
(none)

Check the Brava! Enterprise log file:

  1. Log on to the SmartPlant Markup Plus server as an administrator.

  2. Open the brava-enterprise-service.txt file delivered to the [installation location]\IGC\Brava! Enterprise\Brava! Server\log folder.

If the following error appears in the file, Apache Tomcat cannot locate Java Runtime Environment, or you are using the 32-bit Java Runtime Environment:

Java Null exception error: java.lang.NullPointerException: null

Check your Java options for Apache Tomcat:

  1. Log on to the SmartPlant Markup Plus server as an administrator.

  2. Click Start > Apache Tomcat [version] > Configure Tomcat.

  3. Select the Java tab.

  4. Make sure the path to Java Runtime Environment is correct.

Replace the 32-bit Java Runtime Environment with the 64-bit Java Runtime Environment:

  1. Log on to the SmartPlant Markup Plus server as an administrator.

  2. Uninstall these programs in the following order:

    1. 32-bit Java Runtime Environment

    2. Apache Tomcat

    3. SmartPlant Markup Plus Server

  3. Restart the server.

  4. Install these programs in the following order:

    1. 64-bit Java Runtime Environment

    2. Apache Tomcat

    3. SmartPlant Markup Plus Server

  5. Restart the server.