Critical information recorded in a shift report can be escalated to a superior, so the issues can be resolved. In this section, we see how to escalate events from one shift report to another.
In this example, the Key Shift Events section allows users to enter the important events that have happened during the shift. Each event has its own custom boxes which are entered directly on the shift report, and can be escalated to the supervisor report by clicking the Escalate check box.
When this shift report is submitted and approved, the Key Shift Event entries marked for escalation are escalated into the supervisors’ shift report Key Shift Events section as seen in image Information escalated into the supervisors’ shift report.
Supervisors can open the original operator shift report by clicking next to an escalated entry.