Supported platforms - j5 - 30 - Installation & Upgrade - Hexagon

j5 Mobile Installation

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j5
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Installation & Upgrade
j5 Version
30

j5 Mobile is available on Android, iOS, and Windows. There are many high-quality industrial mobile devices with a range of safety ratings for each of these mobile platforms.

You can choose the devices that suit your needs, provided they meet certain software and hardware requirements.

The software and hardware requirements for each platform are outlined below.

  • Software requirements

    The following table describes the minimum installable and supported versions of mobile operating systems that can be used with j5 Mobile:

    Platform

    Minimum Installable Version

    Supported Versions

    Android

    7

    15, 14, 13, 12, 11

    iOS

    12

    18*, 17, 16, 15, 12

    Windows

    Windows 10 version 1703

    Windows 11

    Windows 10 version 1703+

    *j5 Mobile doesn't work with iOS 18.0 due to an Apple WebKit change. This issue has been resolved in iOS 18.0.1 and newer.

  • Hardware requirements

    • Devices should have a screen size of at least 5 inches. Slightly smaller devices can be used but might have small visual artifacts.

    • A camera on the device is highly recommended for the benefit of photo and video attachments, and camera-based barcode scanning, but it is not necessary to use j5 Mobile.

    • Devices must be GPS enabled.

    j5 Mobile aims to support as broad a range of mobile devices as reasonably possible. However, if there are device or manufacturer specific problems that can't be reasonably resolved by software, we reserve the right not to support that device.

    • Please contact your nearest j5 regional office if you are unsure if the j5 system requirements will be met by a particular device.

    • The exact performance and features of mobile devices vary widely between platform versions and manufacturers. Acceptable results can't be guaranteed on every model, and so testing functionality is recommended before bulk purchases.