The j5 Maximo interface can be set to automatically synchronize service requests using the incremental synchronization mechanism. To automatically synchronize the service requests, select the Service Request Auto Sync Enabled check box. Three new options appear on the setup screen.
If you select the Sync at same time as asset sync? check box, two of the synchronization options disappear. When this check box is selected, the interface synchronizes service requests on the same schedule as what was configured for assets and locations.
It's not possible to continue the setup wizard when the Sync at same time as asset sync? check box is selected if the automatic synchronization wasn't enabled for the Maximo Assets and Locations.
Service Request Sync Schedule defaults to Daily but can be set to any of the following options: Daily, Monday, Tuesday, Wednesday, Thursday, Friday, Saturday, Sunday, Monthly. Note that the Monthly schedule runs on the first day of every month.
Service Request Sync Time is the hour of the day that the synchronization will start (00 to 23).