Access denied when retrieving the COM class factory for component with CLSID - SmartPlant Foundation - IM Update 48 - Help - Hexagon

Problem

An error occurs when using a Web Client to extract content from latest documents to which Microsoft Office files are attached.

Solution

This error occurs when the software do not have required DCOM permissions to access the Microsoft Office application. To set the DCOM configuration for the respective file type application, complete the following steps:

How can I configure DCOM (32-bit) for Microsoft Office 365?

This configuration is mandatory if you want to extract content from:

• any Microsoft Office file type (97-2003) using the Data Capture Office Reader Pre-Processor.

• Microsoft Excel file using the Data Capture Datasheet Reader Pre-Processor

1. Click Start > Administrative Tools > Component Services.

2. In the tree view, expand Component Services > Computers > My Computer > DCOM Config.

3. Based on the Microsoft Office file type, locate and right-click the respective DCOM Config component service:

   • Microsoft Excel Application

   • Microsoft Word (97-2003)

   • Microsoft PowerPoint Slide (97-2003)

4. On the shortcut menu, click Properties.

5. In the General tab, set the Authentication Level to None.

6. In the Identity tab, you can select The Launching User or The Interactive User option.

   We recommend you select The Interactive User option, to avoid any issue with the DCOM Config permissions.

7. In the Security tab, set the Launch and Activation Permissions to Customize, and click Edit.

   1. Add the Administrators created by the SmartPlant Foundation Server Manager.

   2. Check the Allow check box for the following items:

      • Local Launch

      • Remote Launch

      • Local Activation

      • Remote Activation

      • Read

      • Special permissions

8. In the Security tab, set the Access Permissions to Customize, and click Edit.

   1. Add the Administrators created by the SmartPlant Foundation Server Manager.

   2. Check the Allow check box for the following items:

      • Local Access

      • Remote Access